Toyota has begun to offer apologies for their accelerator problems that are the focus of an unprecedented recall and sales stoppage. Jim Lentz, president and chief operating officer of Toyota’s U.S. sales said, “First, I want to sincerely apologize to Toyota owners, …I know that our recalls have caused many of you concern and for […]
calls for apologies
An interesting article by Natasha Singer about medical apologies appeared over the weekend in the New York Times. The article makes reference to these groups and issues: The innovative Sorry Works! coalition The U. of Michigan Health System’s success in preventing lawsuits by apologizing Failures by drug companies Eli Lilly and Pfizer to fully apologize […]
This commentary by Mike Wise in the Washington Post is powerful and personal. Kudos to Mike, Robin (quoted in my blog), and others who have spoken about their cheating without making excuses. Biggest kudos to those who maintain their vows without fail- may they not be a rare breed.
I enjoyed reading this sports column regarding Tiger’s apology. I’d add that based upon our research, his apology won’t seem sincere to nearly everyone until he speaks all five of our languages of apology. www.drjenthomas.com
In May 2009, a North Carolina newspaper reported that U.S. Rep. Virginia Foxx wrote a letter of apology to the mother of Matthew Shepard, a gay young man whose name is on a bill adding sexual orientation to federal hate-crimes legislation. Foxx was interveiwed by WXII, a local television station, after withdrawing the word “hoax”, […]
Tiger Woods posted this statement on his website (www.tigerwoods.com) on 11/29/2009: As you all know, I had a single-car accident earlier this week, and sustained some injuries. I have some cuts, bruising and right now I’m pretty sore. This situation is my fault, and it’s obviously embarrassing to my family and me. I’m human and […]
Yet another heartbreaking story of a medical mistake has hit the media. Carolyn Savage of Ohio has successfully delivered a baby who was conceived through an embryo mix-up. My heart goes out to all of the people who are directly affected by this tragedy. While news stories have only briefly touched on the mistake by […]