An interesting article by Natasha Singer about medical apologies appeared over the weekend in the New York Times. The article makes reference to these groups and issues: The innovative Sorry Works! coalition The U. of Michigan Health System’s success in preventing lawsuits by apologizing Failures by drug companies Eli Lilly and Pfizer to fully apologize […]
Passing along an article I wrote as a guest columnist for an informative and practical website: www.smartnow.com.
My co-author, Gary Chapman was quoted in this S.C. newspaper article. Good point!
In response to my last post, Kirsten commented: “Thank you for sharing this powerful testimony. It is an exceptional thing. I would love to know more about the role you played in this. … I’d also love to know how the church responded (or is responding).” So, here you go! A couple of years ago, […]
Below, you’ll find the draft of a stunning public apology that was delivered to the church of which I’m a member on Friday evening, Feb. 20th, 2009. I attended and was deeply touched by this ‘forgiveness service.’ When you are finished reading this, please post a comment: Have you ever heard of such a meeting? […]
This e-mail was sent to our congregation in preparation for our Reconciliation Service with our former pastor: If you weren’t at Grace this past Sunday, you may have missed my announcement that on February 20 at 7:00 p.m. in our sanctuary, we will be having a reconciliation service with our founding pastor, Robin. Over the […]
During his first three months in office, President Barack Obama has surprised many with his willingness to admit errors. I must say that I’m always glad to hear about leaders who discuss mistakes and take measured steps towards reconciliation. This article from the Associated Press details seven recent examples of humility by Obama.