Goldman Sachs has been playing nicely this week. The New York Times reports that the thriving bank will spend 500 million dollars to assist struggling small businesses. The head of the bank, Lloyd C. Blankfein, is reported to have acknowledged at a conference in New York that Goldman had made mistakes, and that it was […]
Passing along an article I wrote as a guest columnist for an informative and practical website: www.smartnow.com.
Yet another heartbreaking story of a medical mistake has hit the media. Carolyn Savage of Ohio has successfully delivered a baby who was conceived through an embryo mix-up. My heart goes out to all of the people who are directly affected by this tragedy. While news stories have only briefly touched on the mistake by […]
The Sarah Jane Brain Foundation and its National Advisory Board has, quite appropriately I might add, has called on Apple to apologize for approving an iPhone application that allowed users to shake an image of a baby to silence it. The application has since been removed from Apple’s offerings. According to news reports, the foundation […]
In a recent issue of Time Magazine (3/18/2009), columnist Nancy Gibbs wrote a comprehensive piece entitled”The Lost Art of Saying I’m Sorry”. The only comment I would add to Gibbs’ insightful piece is this: Having more apologies would be BETTER and having apologies that touch people who are listening for different parts of an apology […]
———- Forwarded message ———- From: The Google Apps Team Date: Thu, Feb 26, 2009 at 1:37 AM Subject: Google Apps Update: February 24 Outage Postmortem To: (Name omitted. I received this group e-mail from the business manager of a local private school). Dear Google Apps customer, Between approximately 9AM to 12PM GMT / 1AM to […]
Geithner apologizes for not paying $34K in taxes I’ve devised a rating system based upon the book I co-authored with Gary Chapman, The Five Languages of Apology. I gave Geithner’s apology 2.5 stars (out of a possible 5 stars). He got points for expressing regret, accepting responsibility, and making restitution. His acceptance of responsibility was […]